Privacy Policy

This Privacy Policy explains how PM Group Access & Building ("we", "us", "our") collects, uses and protects the personal information you provide when you use our website or contact us about our services. We are committed to protecting your privacy and handling your data in an open and honest way, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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For the purposes of data protection law, the data controller is PM Group Access & Building Limited.

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The information we collect

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We only collect information that we need in order to respond to your enquiry and provide our services. This may include:

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• Your name

• Your phone number

• Your email address

• The location or postcode of your job

• Details you provide about the work you need, such as the height you need to reach and the access available on site

• Any other information you choose to include in your message

 

We collect this information when you complete our enquiry or quote form, email us, or call us. We do not knowingly collect information from anyone under the age of 16.

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How we use your information

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We use the information you provide to:

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• Respond to your enquiry and provide a quote

• Advise on the right machine or service for your job

• Arrange and carry out the work you ask us to do

• Contact you about your enquiry or booking

• Keep records of the work we have carried out

 

We will only use your information for the purpose for which you provided it. We will not send you marketing communications unless you have specifically asked us to, and where we do, you can opt out at any time.

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Our lawful basis for processing

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Under UK GDPR, we rely on the following lawful bases for handling your data:

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• Consent — where you have contacted us or submitted an enquiry, you consent to us using your details to respond.

• Legitimate interests — to respond to enquiries, provide quotes and run our business efficiently, in a way you would reasonably expect.

• Contract — where you go on to hire from us, to carry out the work and fulfil our agreement with you.

• Legal obligation — where we are required to keep certain records, for example for tax or health-and-safety purposes.

 

How we store and protect your data

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We take the security of your data seriously and use appropriate measures to keep it safe from loss, misuse and unauthorised access. Enquiries submitted through our website are transmitted over a secure (encrypted) connection.

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Our website is built and hosted on the Wix platform. Wix may process and store data on our behalf as our hosting and website provider; you can read Wix's own privacy practices on their website. We only share your information with third parties where it is necessary to provide our services, where you have agreed, or where we are required to do so by law. We do not sell your personal data to anyone.

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How long we keep your information

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We keep your personal information only for as long as necessary to fulfil the purpose we collected it for, including to meet any legal, accounting or reporting requirements. Enquiry information that does not lead to work is kept for [retention period, e.g. 12 months] and then securely deleted. Records relating to completed work may be kept for longer where we are legally required to do so.

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Your rights

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Under UK data protection law, you have the right to:

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• Ask for a copy of the personal information we hold about you

• Ask us to correct any information that is inaccurate or incomplete

• Ask us to delete your information, where there is no legal reason for us to keep it

• Object to, or ask us to restrict, our use of your information

• Withdraw your consent at any time, where we are relying on consent

• Ask us to transfer your information to another provider, where this applies

 

To exercise any of these rights, please contact us using the details below. You will not usually have to pay a fee, and we will respond within one month.

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Cookies

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Our website uses cookies to help it function correctly and to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings. [If a separate cookie policy or cookie banner is in place, link to it here.]

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Contacting us and making a complaint

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If you have any questions about this Privacy Policy, or you would like to exercise any of your rights, please contact us:

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• Phone: 0800 246 8135

 

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

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Changes to this policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page, so we recommend checking it periodically. This policy was last updated on July 2026.